Enquiry, Complaints and suggestions
MMTS travellers can give their valuable suggestions and complaints to south central railways throught the following means:
| Station Name | Contact number |
| Falaknuma | +(91)-(40)-24442096 ( Falaknuma Railway station phone number ) |
| Dabeerpura | +(91)-(40)-24412688( Dabeerpura Railway station phone number ) |
| Lakdi Ka Pool | +(91)-(40)-23313874( Lakdi Ka Pool Railway station phone number ) |
| Sanjeevaiah Park, Necklace Road | +(91)-(40)-20074409( Necklace Road Railway station phone number ) |
| Uppuguda | +(91)-(40)-24387394( Uppuguda Railway station phone number ) |
| Vidya Nagar | +(91)-(40)-27632689( Vidya Nagar Railway station phone number ) |
| Yakutpura | +(91)-(40)-24400960( Yakutpura Railway station phone number ) |
| Arts College | +(91)-(40)-27090670( Arts College Railway station phone number ) |
| Sitaphalmandi | +(91)-(40)-27503865( Sitaphalmandi Railway station phone number ) |
| Nature Cure Hospital | +(91)-(40)-23757138( Nature Cure Hospital Railway station phone number ) |
| Jamia Osmania | +(91)-(40)-27090705( Jamia Osmania Railway station phone number ) |
| sanath nagar | +(91)-(40)-23770256( sanath nagar Railway station phone number ) |
| Malkajigiri | +(91)-(40)-27058035( Malkajigiri Railway station phone number ) |
| Cherlapally | +(91)-(40)-20082660( Cherlapally Railway station phone number ) |
| Kachiguda | +(91)-(40)-27568624( Kachiguda Railway station phone number ) |
| Begumpet | +(91)-(40)-27765898( Begumpet Railway station phone number ) |
| Borabanda | +(91)-(40)-20006066( Borabanda Railway station phone number ) |
| Lingampally | +(91)-(40)-23010651( Lingampally Railway station phone number ) |
Enquiry numbers:
Interactive Voice Response (IVRS):
PNR Status Check:
SMS based Suggestions and compalints:

- General Information - 139
- Reservation Enquiries - 135
- English, Telugu & Hindi - 1345
Interactive Voice Response (IVRS):
- English - 1331
- Telugu - 1332
- Hindi - 1333
PNR Status Check:
SMS based Suggestions and compalints:

- Complaint/suggestion can be registered at 8121281212 by sending an SMS
- In response, an automated acknowledgement with a unique ID will be sent as an SMS
- With the unique ID, passenger can know the status of the complaint by sending SMS:- "STATUS < SPACE > < REFERENCE ID>" to 8121281212 or by logging on website-www.scrailway.gov.in
- Final reply will be sent through an SMS and will also be available on website- www.scrailway.gov.in